GTC
SUBJECT OF THE CONTRACT
These General Terms and Conditions apply to all visitors to the “Wiener Opernsommer” event in the Schlosspark Belvedere venue, as well as to the purchase of tickets via the online ticket shop.
EXCHANGE / RETURN / CANCELLATION OF TICKETS
Since the organizer provides a service for leisure activities in accordance with these General Terms and Conditions and a specific time has been agreed for this, the right of withdrawal in distance selling according to Section 11 FAGG is excluded in accordance with Section 18 Paragraph 1 Z 10 FAGG. A withdrawal from the purchase contract is therefore not possible. Before purchasing, please check whether the date, number of tickets and category are displayed correctly in the shopping cart. A replacement for tickets that are not used or only partially used (e.g. due to late arrival) is excluded, as is a replacement for lost tickets.
RETURN OF PURCHASED TICKETS DUE TO STORM WEATHER
If the event cannot take place due to severe weather (storms >60 km/h, thunderstorms, etc.), an alternative date will be offered and the tickets purchased remain valid for this alternative date. A refund of the entrance fee is excluded if the visitor does not show up. If rebooking is not possible, you will receive your money back in accordance with the TICKET REFUND POLICY. There are separate rules for premiere tickets from July 1st, 2024 - see below (refund conditions).
TICKET REFUND POLICY
If a performance gets cancelled within the first 45 minutes of the opera, you are entitled to a refund of the ticket price. Please follow the steps below for a hassle-free refund:
RETURN OF TICKETS
If you purchased your tickets from an advance booking office you can return your tickets only at the same advance booking office where you have purchased them. Tickets purchased ONLINE will be automatically refunded according to the following conditions.
TERMS OF REFUND
The refund will include the full ticket price, less any shipping or other fees incurred at the time of purchase. Please note that for organizational reasons no refunds can be made directly at the box office or ticket office. We regret any inconvenience caused by a performance cancellation and thank you for your understanding and cooperation.
PREMIERE TICKETS FOR JULY 1ST
Premiere tickets remain valid for the alternative date on July 3rd in the event of weather-related cancelation and will not be refunded.
SHORT-TERM SHIFTS
If the weather conditions on the day of the event conflict with the planned regular course of the event, the organizer reserves the right to postpone the start before deciding and announcing whether the event must be canceled. The organizer reserves the right to interrupt and later continue the event. The decision is the responsibility of the organizer and is made by him on site. In the event of bad weather, the event can be canceled at the earliest at the scheduled start.
A short-term postponement of the start of the event does not entitle you to return tickets. It is the customers' responsibility to find out about any changes on the day of the event (e.g. online on the organizer's website or social media channels).
RIGHT OF RESIDENCE
in the venue: only with a valid admission ticket. All tickets are validated electronically upon entering the event area. When you leave the venue, the ticket loses its validity. The event site must be left 30 minutes after the end of the event, but no later than 11:30 p.m.
ADMISSIBILITY OF SOUND, IMAGE OR FILM RECORDINGS
Filming and photography for private purposes is permitted. Commercial sound and image recordings are not permitted. The use of a tripod is only possible if it does not impair other guests and all escape routes and corridors are kept clear.
NO SMOKING, OTHER DOMS AND PROHIBITIONS
Smoking is prohibited within the seating blocks in the event area. In principle, you are allowed to bring umbrellas, but they may not be opened during the event so that the view for other guests is not impaired. If it rains, the use of a rain poncho is recommended.
INSTRUCTIONS
The (security) instructions from the event and security staff transmitted via loudspeakers or in person must be followed unconditionally and immediately. Failure to follow instructions may result in expulsion from the venue.
REFERENCE
Arbitrary non-observance of (safety) instructions, brawling, drunkenness, drug use, pollution, disturbing the peace, disturbing public decency, and the like can lead to expulsion. In these cases, the entry fee will not be refunded.
TAKING ANIMALS TO THE EVENT
Bringing animals to the event is not permitted.
TAKE AWAY FOOD AND DRINKS
Out of consideration for the restaurateurs in the event area, bringing your own food and drinks is prohibited.
SEVERABILITY
The ineffectiveness of individual provisions of these General Terms and Conditions does not affect the validity of the remaining provisions of these General Terms and Conditions. The ineffective clause is replaced by a clause that comes closest to the ineffective clause in terms of its meaning and purpose, both economically and legally.
